Shipping Policy

DELIVERY TERMS

Delivery price

Delivery costs 5 eur

Pick up from store is free.

Delivery of goods

Goods are delivered throughout Lithuania, except Venipak. If Your ordered item is in stock we will delivered within 1-7 business days. If Your ordered item is not in stock, we will contact and inform You, that the delivery may take longer. Maximum delivery time should not exceed 3 weeks. On the day of delivery, the courier will contact You by phone, and deliver the goods to Your address at 8:00-18:00 workdays.

Pick up from store is free

You can pick up items at one of stores indicated below (prepayment required):

House of Samsonite, PC Europa,Konstitucijos pr. 7A, Vilnius, tel.nr.: +37065518680.

Kelionių opera, PC Panorama, Saltoniškių g. 9,Vilnius, tel.nr. +37064041706.

Kelionių opera, PC Ozas, Ozo g. 18, Vilnius, tel. nr.: +37069973734.

Kelionių opera, PC Akropolis, Karaliaus Mindaugo pr. 49, Kaunas, tel. nr.: +37065518682.

When picking up the goods, we will ask You to provide a personal itdentity document.

*If You have any questions about the delivery please e-mail us: e-parduotuve@samsonite.lt

Payment methods:

E-banking – You will be able to make payments using the electronic banking systems of all major Lithuanian banks through the payment platform www.paysera.lt.

By Bank transfer – You will be able to pay by bank transfer with the requisites*.

Payment card

* Requisites:

Seller UAB "Osterode"

Company code: 132345660

VAT code: LT323456610

Address: Perkuno al. 4A, Kaunas

E-mail: e-parduotuve@samsonite.lt

Account No. LT067290099063049362

Bank: AB Citadele

RETURN PROCEDURE

The customer has the right to cancel the goods and return them within 14 days of receipt of the goods. In this case:

The product together with the packaging must not have lost the appearance and complete set The item may not be used or tried to use.

The client pays the return/shipping costs if a product is of a good quality. After receiving a defective product, the customer must contact the seller immediately by phone or e-mail and reconcile an exchange or return terms. In this case:

The item must be of a complete set.

The request to return purchased item, customer should send by e-mail: e-parduotuve@samsonite.lt, filled Return form (which You can print here) and also enclosing when returning back purchased item and send directly to the address: UAB Ragaine, Perkuno al. 4A, LT-44221 Kaunas.